OVERVIEW
OVERVIEW
OVERVIEW
A UX-initiated redesign of home for a data-heavy, complex B2B SaaS, designed to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
A UX-initiated redesign of home for a data-heavy, complex B2B SaaS, designed to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
A UX-initiated redesign of home for a data-heavy, complex B2B SaaS, designed to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
2021-2023
2021-2023
2021-2023
TIMELINE
TIMELINE
TIMELINE
ROLE
ROLE
ROLE
E2E Design
User Research
Stakeholder Management
Usability Sessions
E2E Design
User Research
Stakeholder Management
Usability Sessions
E2E Design
User Research
Stakeholder Management
Usability Sessions
Adminstrator
Adminstrator
Manage and Maintain
Manage and Maintain
Data Orchestrator
Data Orchestrator
Expose Data
Expose Data
Data/Business Modeler
Data/Business Modeler
Prepare and Enrich
Prepare and Enrich
Everyday I need to check and manage multiple spaces that I am an admin to. Can there not be an easy way to have a list of all the spaces with relevant information ?
Everyday I need to check and manage multiple spaces that I am an admin to. Can there not be an easy way to have a list of all the spaces with relevant information ?
Majority of my time goes in looking for the right data objects. I would like to have a way to get an overview of all the objects that I handle as a quick access.
Majority of my time goes in looking for the right data objects. I would like to have a way to get an overview of all the objects that I handle as a quick access.
Flexibility and Efficiency of Use
Quick action card provides personalization by tailoring content and functionality for individual users. Based on their roles and privileges, user can select upto four frequent tasks, making the product more customised to their needs.
Redesigning for Impact:
Redesigning for Impact:
Redesigning for Impact:
Elevated User Engagement by Over 300%
Elevated User Engagement by Over 300%
Elevated User Engagement by Over 300%
Exploring the problem space and taking the initiative
Exploring the problem space and taking the initiative
Exploring the problem space and taking the initiative
What we tested?
What we tested?
What we tested?
We tested the current home-screen against conceptualised home-screen which was card-based, envisioned to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
We tested the current home-screen against conceptualised home-screen which was card-based, envisioned to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
We tested the current home-screen against conceptualised home-screen which was card-based, envisioned to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
4.02
4.02
I directly go to the modules I work on
I directly go to the modules I work on
I directly go to the modules I work on
I never use the homescreen
I never use the homescreen
I never use the homescreen
Easy to identify where to go, what to do
Easy to identify where to go, what to do
Easy to identify where to go, what to do
3
3
Avg. Rating from 5 responses
Avg. Rating from 5 responses
Avg. Rating from 5 responses
Avg. Rating from 5 responses
Organized, flexible and has more features
Organized, flexible and has more features
Organized, flexible and has more features
Feedback
Feedback
High level of flexibility
High level of flexibility
High level of flexibility
Understanding users and their business needs
Understanding users and their business needs
Who we tested with?
Who we tested with?
Who we tested with?
How might we help users focus on mission critical information at a glance ?
How might we help users focus on mission critical information at a glance ?
Contextual Actions:
Add Consumption Unit
Manage Plan
Card level action :
Create Space
Space Specific:
Monitor
Edit
Delete
Lock
Unlock
Add member
Remove member
Deploy
ADMINSTRATOR
Contextual actions
Evaluated contextual actions with thorough research, shaping UX decisions on what action should appear on each card.
More flexibility of configuration is needed
More flexibility of configuration is needed
More flexibility of configuration is needed
Visibility of System Status
Introducing Filter by Status / Show Only Errors helps users quickly focus on actionable issues by reducing noise and cognitive load. It supports faster troubleshooting, scales with growing data, and creates a more controlled, trustworthy experience that saves time and reduces stress.
Feedback
Adminstrator
Manage and Maintain
Everyday I need to check and manage multiple spaces that I am an admin to. Can there not be an easy way to have a list of all the spaces with relevant information ?
Data/Business Modeler
Prepare and Enrich
Data Orchestrator
Expose Data
Majority of my time goes in looking for the right data objects. I would like to have a way to get an overview of all the objects that I handle as a quick access.
How might we help users focus on mission critical information at a glance ?
PUTTING HEURISTICS TO WORK!
Flexibility and Efficiency of Use
Quick action card provides personalization by tailoring content and functionality for individual users. Based on their roles and privileges, user can select upto four frequent tasks, making the product more customised to their needs.
Contextual Actions:
Add Consumption Unit
Manage Plan
Card level action :
Create Space
Space Specific:
Monitor
Edit
Delete
Lock
Unlock
Add member
Remove member
Deploy
ADMINSTRATOR
Contextual actions
Evaluated contextual actions with thorough research, shaping UX decisions on what action should appear on each card.
Visibility of System Status
Introducing Filter by Status / Show Only Errors helps users quickly focus on actionable issues by reducing noise and cognitive load. It supports faster troubleshooting, scales with growing data, and creates a more controlled, trustworthy experience that saves time and reduces stress.
PUTTING HEURISTICS TO WORK!
PUTTING HEURISTICS TO WORK!
Visibility of System Status
Introducing Filter by Status / Show Only Errors helps users quickly focus on actionable issues by reducing noise and cognitive load. It supports faster troubleshooting, scales with growing data, and creates a more controlled, trustworthy experience that saves time and reduces stress.
Flexibility and Efficiency of Use
Quick action card provides personalization by tailoring content and functionality for individual users. Based on their roles and privileges, user can select upto four frequent tasks, making the product more customised to their needs.
Contextual actions
Evaluated contextual actions with thorough research, shaping UX decisions on what action should appear on each card.
Contextual Actions:
Add Consumption Unit
Manage Plan
Card level action :
Create Space
Space Specific:
Monitor
Edit
Delete
Lock
Unlock
Add member
Remove member
Deploy
ADMINSTRATOR
Match Between System and the Real World
Match Between System and the Real World
Spaces
No spaces found
Create a space or contact admin
Open Space Management
Spaces
No spaces found
Create a space or contact admin
Open Space Management
Match Between System and the Real World
To design effective empty states for cards—whether due to missing permissions or the absence of content—we used clear, user-friendly UX copy. The messaging was written in terms familiar to end users, helping them understand why content wasn’t visible and what, if anything, they could do next.
Match Between System and the Real World
To design effective empty states for cards—whether due to missing permissions or the absence of content—we used clear, user-friendly UX copy. The messaging was written in terms familiar to end users, helping them understand why content wasn’t visible and what, if anything, they could do next.
Spaces
No spaces found
Create a space or contact admin
Open Space Management
Impact, Measured in Humans
What This Meant for Users
203%
increase in click metrics in 1st month
35%
reduction in bounce rate
2X
increase in usage of all cards
This project was seen as a perfect example of harmonised working model between UX, Research team, UA, PM and Development team and was recommended by the Product Lead to be nominated for SAP Data-Driven Insights Awards, which later successfully received a runner-up position.
Presented at SAP D-com(Developer Community Yearly Event) the case highlighted how grounding design decisions in real user data empowers teams to build more intuitive experiences that boost efficiency, satisfaction, and adoption.
What This Meant for Business
What This Meant for Me
1
Product Knowlegde
I believe you can never know enough about the product. Instead of just focusing on my specific area, I found that having a broader understanding helped me see the bigger picture more clearly.
2
Stakeholder Management
Regular feasibility checks and brainstorming sessions with the development team played a key role in helping us deliver a strong product and also building strong interpersonal relationships.
3
Customer engagement
I proactively volunteered to lead user engagement efforts and saw it as a valuable opportunity to understand user’s workflows, and uncover pain points through interviews and contextual inquiries.
Learnings
Impact, Measured in Humans
What This Meant for Users
203%
increase in click metrics in 1st month
35%
reduction in bounce rate
2X
increase in usage of all cards
This project was seen as a perfect example of harmonised working model between UX, Research team, UA, PM and Development team and was recommended by the Product Lead to be nominated for SAP Data-Driven Insights Awards, which later successfully received a runner-up position.
Presented at SAP D-com(Developer Community Yearly Event) the case highlighted how grounding design decisions in real user data empowers teams to build more intuitive experiences that boost efficiency, satisfaction, and adoption.
What This Meant for Business
What This Meant for Me
1
Product Knowlegde
I believe you can never know enough about the product. Instead of just focusing on my specific area, I found that having a broader understanding helped me see the bigger picture more clearly.
2
Stakeholder Management
Regular feasibility checks and brainstorming sessions with the development team played a key role in helping us deliver a strong product and also building strong interpersonal relationships.
3
Customer engagement
I proactively volunteered to lead user engagement efforts and saw it as a valuable opportunity to understand user’s workflows, and uncover pain points through interviews and contextual inquiries.
Learnings
Impact, Measured in Humans
What This Meant for Users
203%
increase in click metrics in 1st month
35%
reduction in bounce rate
2X
increase in usage of all cards
What This Meant for Business
This project was seen as a perfect example of harmonised working model between UX, Research team, UA, PM and Development team and was recommended by the Product Lead to be nominated for SAP Data-Driven Insights Awards, which later successfully received a runner-up position.
Presented at SAP D-com(Developer Community Yearly Event) the case highlighted how grounding design decisions in real user data empowers teams to build more intuitive experiences that boost efficiency, satisfaction, and adoption.
Learnings
What This Meant for Me
1
Product Knowlegde
I believe you can never know enough about the product. Instead of just focusing on my specific area, I found that having a broader understanding helped me see the bigger picture more clearly.
2
Stakeholder Management
Regular feasibility checks and brainstorming sessions with the development team played a key role in helping us deliver a strong product and also building strong interpersonal relationships.
3
Customer engagement
I proactively volunteered to lead user engagement efforts and saw it as a valuable opportunity to understand user’s workflows, and uncover pain points through interviews and contextual inquiries.
Fin
Fin
Fin
BONUS because you stayed :)
BONUS because you stayed :)
Liked what you saw ?
This is just a glimpse, please reach out for complete case-study
Liked what you saw ?
This is just a glimpse, please reach out for complete case-study
Liked what you saw ?
This is just a glimpse, please reach out for complete case-study
Thank you :)
Thank you :)
This project was seen as a perfect example of harmonised working model between UX, Research team, UA, PM and Development team and was recommended by the Product Lead to be nominated for SAP Data-Driven Insights Awards, which later successfully received a runner-up position.
Presented at SAP D-com(Developer Community Yearly Event) the case highlighted how grounding design decisions in real user data empowers teams to build more intuitive experiences that boost efficiency, satisfaction, and adoption.
What This Meant for Business
Here are some of the variations this card went through, the right side of each variations lists down the pros and cons of going ahead with that iteration.
Here are some of the variations this card went through, the right side of each variations lists down the pros and cons of going ahead with that iteration.
To design effective empty states for cards—whether due to missing permissions or the absence of content—we used clear, user-friendly UX copy. The messaging was written in terms familiar to end users, helping them understand why content wasn’t visible and what, if anything, they could do next.