how might we turn this concept into a go-to destination for users
how might we turn this concept into a go-to destination for users
how might we turn this concept into a go-to destination for users
what we need to know before diving into hands on work
what we need to know before diving into hands on work
what we need to know before diving into hands on work
2021-2023
2021-2023
2021-2023
Including POC time
Including POC time
Including POC time
TIMELINE
TIMELINE
TIMELINE
ABOUT DATASPHERE
ABOUT DATASPHERE
ABOUT DATASPHERE
SAP Datasphere is a cloud-based platform...
that acts like a smart, organized digital warehouse allowing businesses to collect, integrate, and understand data from various sources.
SAP Datasphere is a cloud-based platform...
that acts like a smart, organized digital warehouse allowing businesses to collect, integrate, and understand data from various sources.
SAP Datasphere is a cloud-based platform...
that acts like a smart, organized digital warehouse allowing businesses to collect, integrate, and understand data from various sources.
ROLE
ROLE
ROLE
Co-designed the end-to-end experience
Led product and user research
Collaborated closely with stakeholders
Conducted usability sessions
Co-designed the end-to-end experience
Led product and user research
Collaborated closely with stakeholders
Conducted usability sessions
Co-designed the end-to-end experience
Led product and user research
Collaborated closely with stakeholders
Conducted usability sessions
Reimagining the data warehouse homepage
Reimagining the data warehouse homepage
Reimagining the data warehouse homepage
Increasing the click metrics by 2X
Increasing the click metrics by 2X
Increasing the click metrics by 2X
SAP DATASPHERE
SAP DATASPHERE
SAP DATASPHERE
The Datasphere Home is oriented around the following three core personas. The content of the homepage should always be relevant to the different tasks of these users. The information required is divided into baseline information and role-specific information.
The Datasphere Home is oriented around the following three core personas. The content of the homepage should always be relevant to the different tasks of these users. The information required is divided into baseline information and role-specific information.
The Datasphere Home is oriented around the following three core personas. The content of the homepage should always be relevant to the different tasks of these users. The information required is divided into baseline information and role-specific information.
Understanding users and their business needs
Understanding users and their business needs
Understanding users and their business needs
Adminstrator
Adminstrator
Adminstrator
Manage and Maintain
Manage and Maintain
Manage and Maintain
Data Orchestrator
Data Orchestrator
Data Orchestrator
Expose Data
Expose Data
Expose Data
Data/Business Modeler
Data/Business Modeler
Data/Business Modeler
Prepare and Enrich
Prepare and Enrich
Prepare and Enrich
Everyday I need to check and manage multiple spaces that I am an admin to. Can there not be an easy way to have a list of all the spaces with relevant information ?
Everyday I need to check and manage multiple spaces that I am an admin to. Can there not be an easy way to have a list of all the spaces with relevant information ?
Everyday I need to check and manage multiple spaces that I am an admin to. Can there not be an easy way to have a list of all the spaces with relevant information ?
Majority of my time goes in looking for the right data objects. I would like to have a way to get an overview of all the objects that I handle as a quick access.
Majority of my time goes in looking for the right data objects. I would like to have a way to get an overview of all the objects that I handle as a quick access.
Majority of my time goes in looking for the right data objects. I would like to have a way to get an overview of all the objects that I handle as a quick access.
Each user role had a distinct set of expectations from their home screen. To address most of these needs, we needed to define the MVP scope that caters to both basic needs and role specific needs for each kind of user.
Each user role had a distinct set of expectations from their home screen. To address most of these needs, we needed to define the MVP scope that caters to both basic needs and role specific needs for each kind of user.
Each user role had a distinct set of expectations from their home screen. To address most of these needs, we needed to define the MVP scope that caters to both basic needs and role specific needs for each kind of user.
This conceptual design was validated through a proof of concept. After its success, we started with a comprehensive user and product research, to understand all modules offered by Datasphere to improve its value for all user types.
This conceptual design was validated through a proof of concept. After its success, we started with a comprehensive user and product research, to understand all modules offered by Datasphere to improve its value for all user types.
This conceptual design was validated through a proof of concept. After its success, we started with a comprehensive user and product research, to understand all modules offered by Datasphere to improve its value for all user types.
DATA MODELER
DATA MODELER
DATA MODELER
DATA ORCHESTRATOR
DATA ORCHESTRATOR
DATA ORCHESTRATOR
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
DATA ORCHESTRATOR
DATA ORCHESTRATOR
DATA ORCHESTRATOR
We are reimagining this home page !
We are reimagining this home page !
We are reimagining this home page !
This lists out all the data/business objects across all spaces that user has access to
This lists out all the data/business objects across all spaces that user has access to
This lists out all the data/business objects across all spaces that user has access to
User can create/edit data objects and business objects from builders. It also lists the recently created objects.
User can create/edit data objects and business objects from builders. It also lists the recently created objects.
User can create/edit data objects and business objects from builders. It also lists the recently created objects.
User can monitor and check status for all the deployed and scheduled objects
User can monitor and check status for all the deployed and scheduled objects
User can monitor and check status for all the deployed and scheduled objects
All data/business objects need a storage called SPACE. These spaces are created, managed and maintained by an admin, via space management
All data/business objects need a storage called SPACE. These spaces are created, managed and maintained by an admin, via space management
All data/business objects need a storage called SPACE. These spaces are created, managed and maintained by an admin, via space management
Monitors the performance of user’s system and identify storage, task, out-of-memory, and other issues across all spaces.
Monitors the performance of user’s system and identify storage, task, out-of-memory, and other issues across all spaces.
Monitors the performance of user’s system and identify storage, task, out-of-memory, and other issues across all spaces.
Mapping persona to product features and modules
Mapping persona to product features and modules
Mapping persona to product features and modules
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
DATA MODELER
DATA MODELER
DATA MODELER
DATA MODELER
DATA MODELER
DATA MODELER
DATA ORCHESTRATOR
DATA ORCHESTRATOR
DATA ORCHESTRATOR
DATA ORCHESTRATOR
DATA ORCHESTRATOR
DATA ORCHESTRATOR
People Impact
People Impact
People Impact
Hello, Datasphere user
Hello, Datasphere user
Hello, Datasphere user
January 8, 2024
January 8, 2024
January 8, 2024
Basic requirements
Basic requirements
Basic requirements
Onboarding card
Spaces Card
Data/Business card
Blogs card
Onboarding card
Spaces Card
Data/Business card
Blogs card
Onboarding card
Spaces Card
Data/Business card
Blogs card
Role requirements
Role requirements
Role requirements
Custom card
Quick action card
Contextual actions
Live updates
Custom card
Quick action card
Contextual actions
Live updates
Custom card
Quick action card
Contextual actions
Live updates
Customisation
Customisation
Customisation
Personalisation
Rearrange
Resize
Filters
Personalisation
Rearrange
Resize
Filters
Personalisation
Rearrange
Resize
Filters
DEFINE
DEFINE
DEFINE
Scope definition
Scope definition
Scope definition
how might we help users focus on mission critical information at a glance
how might we help users focus on mission critical information at a glance
how might we help users focus on mission critical information at a glance
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
DATA MODELER
DATA MODELER
DATA MODELER
IDEATE
IDEATE
IDEATE
Refining the concept
Refining the concept
Refining the concept
Relevance of information
Relevance of information
Relevance of information
Contextual actions
Contextual actions
Contextual actions
Roles and privileges
Roles and privileges
Roles and privileges
For each card type, we needed to conduct research and take the following points into account while refining the designs.
For each card type, we needed to conduct research and take the following points into account while refining the designs.
For each card type, we needed to conduct research and take the following points into account while refining the designs.
As there can be multiple reasons why a user might not have access to certain card content, it was important to design empty states and clearly communicate the system status.
As there can be multiple reasons why a user might not have access to certain card content, it was important to design empty states and clearly communicate the system status.
As there can be multiple reasons why a user might not have access to certain card content, it was important to design empty states and clearly communicate the system status.
The information displayed on a card varies based on the user's role and their read/write permissions.
The information displayed on a card varies based on the user's role and their read/write permissions.
The information displayed on a card varies based on the user's role and their read/write permissions.
Contextual Actions:
Contextual Actions:
Contextual Actions:
Add Consumption Unit
Add Consumption Unit
Add Consumption Unit
Manage Plan
Manage Plan
Manage Plan
Card level action :
Card level action :
Card level action :
Create Space
Create Space
Create Space
Spaces
Spaces
Spaces
No spaces found
No spaces found
No spaces found
Create a space or contact admin
Create a space or contact admin
Create a space or contact admin
Open Space Management
Open Space Management
Open Space Management
Space Specific:
Space Specific:
Space Specific:
Monitor
Monitor
Monitor
Edit
Edit
Edit
Delete
Delete
Delete
Lock
Lock
Lock
Unlock
Unlock
Unlock
Add member
Add member
Add member
Remove member
Remove member
Remove member
Deploy
Deploy
Deploy
We made careful curation to ensure that only data that adds immediate value or aids decision-making is included in each card.
We made careful curation to ensure that only data that adds immediate value or aids decision-making is included in each card.
We made careful curation to ensure that only data that adds immediate value or aids decision-making is included in each card.
• Conducted research on all relevant contextual actions applicable to each card.
• Key UX decisions had to be made to determine which actions should be displayed on the card
• Define how will the same card look like for an and a
• Conducted research on all relevant contextual actions applicable to each card.
• Key UX decisions had to be made to determine which actions should be displayed on the card
• Define how will the same card look like for an and a
• Conducted research on all relevant contextual actions applicable to each card.
• Key UX decisions had to be made to determine which actions should be displayed on the card
• Define how will the same card look like for an and a
Object Name
Object Name
Object Name
Object Type
Object Type
Object Type
Status
Status
Status
Schedule Details
Schedule Details
Schedule Details
Creation Details
Creation Details
Creation Details
Data Integration Tasks
Data Integration Tasks
Data Integration Tasks
Data Flow - Sales Da...
Data Flow - Sales Da...
Data Flow - Sales Da...
30/11/22 7:06 AM
30/11/22 7:06 AM
30/11/22 7:06 AM
Next Run: 30/12/22
Next Run: 30/12/22
Next Run: 30/12/22
Failed
Failed
Failed
Failed
Failed
Failed
Oracle Table - Sales...
Oracle Table - Sales...
Oracle Table - Sales...
12/7/22 8:26 PM
12/7/22 8:26 PM
12/7/22 8:26 PM
Completed
Completed
Completed
SQL View - Resources
SQL View - Resources
SQL View - Resources
31/5/22 9:46 AM
31/5/22 9:46 AM
31/5/22 9:46 AM
Completed
Completed
Completed
Table - Delta Extractor
Table - Delta Extractor
Table - Delta Extractor
22/3/22 7:06 AM
22/3/22 7:06 AM
22/3/22 7:06 AM
Next Run: 20/1/23
Next Run: 20/1/23
Next Run: 20/1/23
MySQL View - Sales...
MySQL View - Sales...
MySQL View - Sales...
03/7/22 4:11 PM
03/7/22 4:11 PM
03/7/22 4:11 PM
Next Run: 03/1/23
Next Run: 03/1/23
Next Run: 03/1/23
Failed
Failed
Failed
Open Data Integration Monitor
Open Data Integration Monitor
Open Data Integration Monitor
Recent Runs
Recent Runs
Recent Runs
Show All
Show All
Show All
ADMINSTRATOR
ADMINSTRATOR
ADMINSTRATOR
It’s easy to be overwhelmed by the demands of the design process. At this point, we had to pause, reassess, and realign our efforts with the project’s original purpose, defined scope, and key deliverables.
It’s easy to be overwhelmed by the demands of the design process. At this point, we had to pause, reassess, and realign our efforts with the project’s original purpose, defined scope, and key deliverables.
It’s easy to be overwhelmed by the demands of the design process. At this point, we had to pause, reassess, and realign our efforts with the project’s original purpose, defined scope, and key deliverables.
EMPATHIZE
EMPATHIZE
EMPATHIZE
Exploring the problem space and taking the initiative
Exploring the problem space and taking the initiative
Exploring the problem space and taking the initiative
As part of UX initiative, we conducted a thorough analysis of the existing home screen and identified several usability gaps and areas for improvement. To verify our assumptions,we conducted user feedback sessions with end customers.
As part of UX initiative, we conducted a thorough analysis of the existing home screen and identified several usability gaps and areas for improvement. To verify our assumptions,we conducted user feedback sessions with end customers.
As part of UX initiative, we conducted a thorough analysis of the existing home screen and identified several usability gaps and areas for improvement. To verify our assumptions,we conducted user feedback sessions with end customers.
The feedback went from this.....
The feedback went from this.....
The feedback went from this.....
...to this.....
...to this.....
...to this.....
New Home (Concept)
New Home (Concept)
New Home (Concept)
More flexibility of configuration is needed
More flexibility of configuration is needed
More flexibility of configuration is needed
I directly go to the modules I work on
I directly go to the modules I work on
I directly go to the modules I work on
I never use the homescreen
I never use the homescreen
I never use the homescreen
Organized, flexible and has more features
Organized, flexible and has more features
Organized, flexible and has more features
Easy to identify where to go, what to do
Easy to identify where to go, what to do
Easy to identify where to go, what to do
High level of flexibility
High level of flexibility
High level of flexibility
Current Home
Current Home
Current Home
We tested the current homescreen
against
conceptualised homescreen
which was card-based, envisioned to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
We tested the current homescreen
against
conceptualised homescreen
which was card-based, envisioned to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
We tested the current homescreen
against
conceptualised homescreen
which was card-based, envisioned to allow the user to focus on the most important tasks, to view, filter, and react to need-to-know, mission critical information quickly.
Old Home
Old Home
Old Home
3
3
3
Avg. Rating from 5 responses
Avg. Rating from 5 responses
Avg. Rating from 5 responses
New Unified Home
New Unified Home
New Unified Home
4.02
4.02
4.02
Avg. Rating from 5 responses
Avg. Rating from 5 responses
Avg. Rating from 5 responses
First 5 months of usage v/s Latest 5 month of usage
First 5 months of usage v/s Latest 5 month of usage
First 5 months of usage v/s Latest 5 month of usage
LEARNINGS AND KEY TAKEAWAYS
LEARNINGS AND KEY TAKEAWAYS
LEARNINGS AND KEY TAKEAWAYS
How this project helped me grow as a designer ?
How this project helped me grow as a designer ?
How this project helped me grow as a designer ?
1
1
1
Product Knowlegde
Product Knowlegde
Product Knowlegde
I believe you can never know enough about the product. Instead of just focusing on my specific area, I found that having a broader understanding helped me see the bigger picture more clearly.
I believe you can never know enough about the product. Instead of just focusing on my specific area, I found that having a broader understanding helped me see the bigger picture more clearly.
I believe you can never know enough about the product. Instead of just focusing on my specific area, I found that having a broader understanding helped me see the bigger picture more clearly.
2
2
2
Stakeholder Management
Stakeholder Management
Stakeholder Management
Regular feasibility checks and brainstorming sessions with the development team played a key role in helping us deliver a strong product and also building strong interpersonal relationships.
Regular feasibility checks and brainstorming sessions with the development team played a key role in helping us deliver a strong product and also building strong interpersonal relationships.
Regular feasibility checks and brainstorming sessions with the development team played a key role in helping us deliver a strong product and also building strong interpersonal relationships.
3
3
3
Customer engagement
Customer engagement
Customer engagement
I proactively volunteered to lead user engagement efforts and saw it as a valuable opportunity to understand user’s workflows, and uncover pain points through interviews and contextual inquiries.
I proactively volunteered to lead user engagement efforts and saw it as a valuable opportunity to understand user’s workflows, and uncover pain points through interviews and contextual inquiries.
I proactively volunteered to lead user engagement efforts and saw it as a valuable opportunity to understand user’s workflows, and uncover pain points through interviews and contextual inquiries.
3
3
3
Participant Overview
Participant Overview
Participant Overview
10
10
10
Participants
Participants
Participants
9
9
9
Customers
Customers
Customers
8 System Admins and 2 Modellers with varying levels of experience using Datasphere.
8 System Admins and 2 Modellers with varying levels of experience using Datasphere.
8 System Admins and 2 Modellers with varying levels of experience using Datasphere.
KPIs
KPIs
KPIs
Current usage behavior
How do users currently navigate through the homepage?
Current usage behavior
How do users currently navigate through the homepage?
Current usage behavior
How do users currently navigate through the homepage?
Current usage frequency
How much time do users spend on the homepage?
Current usage frequency
How much time do users spend on the homepage?
Current usage frequency
How much time do users spend on the homepage?
Current usage experience
How pleasant is it for users to use the homepage?
Current usage experience
How pleasant is it for users to use the homepage?
Current usage experience
How pleasant is it for users to use the homepage?
Desired functionalities
What is currently missing from the homepage? What would users like to see in the homepage?
Desired functionalities
What is currently missing from the homepage? What would users like to see in the homepage?
Desired functionalities
What is currently missing from the homepage? What would users like to see in the homepage?
Findings – User Ratings
Findings – User Ratings
Findings – User Ratings
Users feel that the Datasphere homepage is easy to use (4.4/5). Usability is the highest-rated of all the metrics.
Users feel that the Datasphere homepage is easy to use (4.4/5). Usability is the highest-rated of all the metrics.
Users feel that the Datasphere homepage is easy to use (4.4/5). Usability is the highest-rated of all the metrics.
Users think that the homepage content is not relevant to them (2.6/5) and the customization features are limited (2.6/5). They believe the Datasphere homepage is unable to effectively support them in their day-to-day tasks.
Users think that the homepage content is not relevant to them (2.6/5) and the customization features are limited (2.6/5). They believe the Datasphere homepage is unable to effectively support them in their day-to-day tasks.
Users think that the homepage content is not relevant to them (2.6/5) and the customization features are limited (2.6/5). They believe the Datasphere homepage is unable to effectively support them in their day-to-day tasks.
4.40/5
4.40/5
4.40/5
Usability
Usability
Usability
2.60/5
2.60/5
2.60/5
Relevance
Relevance
Relevance
2.60/5
2.60/5
2.60/5
Capability
Capability
Capability
LOOKING AHEAD
LOOKING AHEAD
LOOKING AHEAD
Circling back to users and creating backlogs
Circling back to users and creating backlogs
Circling back to users and creating backlogs
This project used the whole lifecycle of an ideal design project. After 1 year to feature release, we went back to customers/end-users for a qualitative feedback.
This project used the whole lifecycle of an ideal design project. After 1 year to feature release, we went back to customers/end-users for a qualitative feedback.
This project used the whole lifecycle of an ideal design project. After 1 year to feature release, we went back to customers/end-users for a qualitative feedback.
See Details
See Details
See Details
BONUS because you stayed :)
BONUS because you stayed :)
BONUS because you stayed :)
Here are some of the variations this card went through, the right side of each variations lists down the pros and cons of going ahead with that iteration.
Here are some of the variations this card went through, the right side of each variations lists down the pros and cons of going ahead with that iteration.
Here are some of the variations this card went through, the right side of each variations lists down the pros and cons of going ahead with that iteration.
You have made it to the end!
Liked what you saw ?
You have made it to the end!
Liked what you saw ?
You have made it to the end!
Liked what you saw ?
Thank you :)
Thank you :)
Thank you :)
Where concept meets execution
Where concept meets execution
Where concept meets execution
DESIGN
DESIGN
DESIGN
VALIDATE
VALIDATE
VALIDATE
Product Impact
Product Impact
Product Impact
Coming back to the hands on work, we realigned mentally with our sole purpose, i.e. personalisation and providing mission critical information at glance. Here are the implementation snapshots of key highlights of the design solution.
Coming back to the hands on work, we realigned mentally with our sole purpose, i.e. personalisation and providing mission critical information at glance. Here are the implementation snapshots of key highlights of the design solution.
Coming back to the hands on work, we realigned mentally with our sole purpose, i.e. personalisation and providing mission critical information at glance. Here are the implementation snapshots of key highlights of the design solution.
Rearrangement and Customisation of cards
Rearrangement and Customisation of cards
Rearrangement and Customisation of cards
Filter to show only errors
Filter to show only errors
Filter to show only errors
Adding quick actions based on user privileges
Adding quick actions based on user privileges
Adding quick actions based on user privileges
203%
203%
203%
increase in click metrics in 1st month
increase in click metrics in 1st month
increase in click metrics in 1st month
35%
35%
35%
reduction in bounce rate
reduction in bounce rate
reduction in bounce rate
increase in usage of all cards
increase in usage of all cards
increase in usage of all cards
2X
2X
2X
• Data-Driven Insights Award
• Data-Driven Insights Award
• Data-Driven Insights Award
This project was seen as a perfect example of harmonised working model between UX, Research team, UA, PM and Development team and was recommended by the Product Lead to be nominated for SAP Data-Driven Insights Awards, which later successfully received a runner-up position.
This project was seen as a perfect example of harmonised working model between UX, Research team, UA, PM and Development team and was recommended by the Product Lead to be nominated for SAP Data-Driven Insights Awards, which later successfully received a runner-up position.
This project was seen as a perfect example of harmonised working model between UX, Research team, UA, PM and Development team and was recommended by the Product Lead to be nominated for SAP Data-Driven Insights Awards, which later successfully received a runner-up position.
• SAP D-com
• SAP D-com
• SAP D-com
Presented at SAP D-com(Developer Community Yearly Event) the case highlighted how grounding design decisions in real user data empowers teams to build more intuitive experiences that boost efficiency, satisfaction, and adoption.
Presented at SAP D-com(Developer Community Yearly Event) the case highlighted how grounding design decisions in real user data empowers teams to build more intuitive experiences that boost efficiency, satisfaction, and adoption.
Presented at SAP D-com(Developer Community Yearly Event) the case highlighted how grounding design decisions in real user data empowers teams to build more intuitive experiences that boost efficiency, satisfaction, and adoption.
